Langer-Umzüge

I would like to express my sincere gratitude for the outstanding service provided by the moving company that recently completed my move. The entire team worked extremely professionally and ensured that everything ran smoothly. I would particularly like to emphasize the excellent assembly work on the lamps. The team worked extremely carefully and assembled the lamps precisely and safely. The kitchen construction also went extremely smoothly - the team demonstrated expertise and efficiency. Overall, I am impressed by the professionalism, friendliness and commitment of the entire team. Thank you for an outstanding moving service! Best regards, Simone Schreiber

Move size: 4 Bedroom Home Service cost: €4500

First of all: Overall, our move went according to plan and quite professionally. Mr. Langer's employees were extremely competent and very friendly. I would still never book the company again for three reasons: 1. There was a strange and extremely unpleasant discrepancy between Mr. Langer's communication before and after the order was placed, 2. We were obviously deliberately deceived about additional disposal costs that suddenly popped up on the day of the move, 3. Minor complaints that we noticed afterwards (and that were manageable and solvable) were ironed out in an incredibly rude manner, without any suggestion for a solution, but with shouting and threats. When reading the reviews it becomes clear that we share these experiences with other customers - that seems to be a system. Here are our experiences in detail: During the inspection of the apartment before the move, Mr. Langer seemed very nice, obliging and promised a kind of uncomplicated, worry-free service. The whole thing has a premium price, but that would only be fair for good, flexible and uncomplicated service. The move got off to a good start, but shortly before the end gigantic new costs suddenly arose because kitchen disposal was suggested in the offer (“dismantling and throwing away as rubbish”), but additional disposal costs were incurred. Because our garbage can - surprise! - was too small for a dismantled kitchen. Mr. Langer was logically aware of this - just as it was clear to him that the service stated in the order was understood by customers as “disposal included” and not as “just look what you do with 7 cubic meters of bulky garbage on the sidewalk.” “. During the telephone conversation with Mr. Langer, the tone was no longer friendly and authoritative. He just kept referring persistently to the text of the offer, which did not include disposal. Many similar customer experiences show that this was not an isolated case. Again and again, the disposal step is suddenly missing from the offer and has to be added for hundreds or thousands of euros. The most unpleasant experience with Mr. Langer, however, was a phone call a while after the move. At some point while unpacking we noticed that a small (not valuable) piece of furniture and a technical part of the kitchen were missing, which had probably been accidentally thrown away. I called them in the hope that the Langer company would offer us a replacement, reassembly or some uncomplicated form of compensation. Instead of a solution-oriented conversation, Mr. Langer just repeated louder and louder that none of that was on offer. Ultimately, he screamed into the phone for several minutes and finally threatened that he would now issue an extra bill because some of the services provided were not on offer. He simply didn't believe me that I had specifically announced these services over the phone. That really stunned me - praising the uncomplicated handling of change requests and then shouting down the customer like that is a powerful thing. Very, very unpleasant. By the way, we had a positive moving experience with the Zapf company almost at the same time. It was about a smaller load that was transported between two cities. If we moved again, we would probably hire Zapf.

Move size: 4+ Bedroom Home Service cost: €7000

The moving company's employees are particularly good at one thing: talking. But only before the move, when you are promised great things and everyone is really nice, friendly and accommodating. Hidden costs can be found on every corner; you should read the pages full of small print very carefully. Otherwise, damages noted three days after the move will not be reimbursed. The telephone conversation that I had with Mr. Langer and previously with his employee on the day of the move cannot be put into words. I was shouted at and insulted. According to his employees, this and the fact that unexpected additional costs suddenly arise are the way customers are dealt with every second move. Our lawyer also confirmed that there was a clear scam here. I can only advise everyone: stay away from this company!

Move size: 4 Bedroom Home Service cost: €2900

Rechnung wich über 30% vom Angebot ab! Das Angebot, auf dessen der Auftrag erfolgte, beinhaltete die geschätzten Stunden des Umzuges. Nicht aber die Stunden für An- und Abfahrtszeit. Diese hätten, da die Be- und Entladestelle natürlich bekannt waren, im Angebot aufgeführt sein.

Irreführung durch die im Angebot genannte Entfernungspauschale, welche suggeriert, dass damit die An- und Abfahrt gemeint ist.

Der Auftragnehmer hätte über den Preisunterschied von über 700 Euro informieren müssen.

Vorab und auch während des Umzuges lief die Kommunikation und der Ablauf mit den Mitarbeitern super! Deshalb hätte ich diese Firma gern erneut beim nächsten Umzug, der in 3 Monaten ansteht, wieder beauftragt. Aber nach dieser Abzocke nicht mehr. GF antwortete auf Rückfrage pampig!

Einzig die Kosten für die Anlieferung von Packmaterial, welche nicht benötigt wurde und auch auf der RG auftachte, wurde erstattet.

Sehr schade solche Machenschaften! Die Mitarbeitern waren zuvorkommend, freundlich und schnell.

Move size: 2 Bedroom Home Service cost: €3200

Never again Langer moves! Big mouth nothing behind it!

On top of the originally agreed flat rate (the "boss" was personally on site and prepared the offer), 1000 euros were added because of alleged additional lines.
The final settlement took place before the move was over, so we no longer had the opportunity to check the furniture and boxes.
Two of the 5 installed lamps (extra calculation) did not work or were screwed on sloppily.

The tabletop of our oak table was improperly placed against a wall in the old apartment and fell over (crack over half the length) - it was later claimed that I was to blame for the incident, allegedly I had opened a door behind it (logistically not possible) . The liability insurance of the Langer company refused to settle the damage (> 800 euros), one of the employees had confirmed in writing how it happened (note: he was not in the room at the time)
An antique desk chair was placed behind cardboard boxes with the backrest broken, so that we only discovered the damage after two days. The movers significantly damaged several pieces of furniture (chipped corners, torn out drawer of a chest of drawers, depressed seat of a wicker chair, etc.), but did not inform us about it. When we complained about the damage to the employees in the damage department a few days after the move, we were informed that we had to report this within 24 hours - the deadline had now expired.
One of the movers wanted a tip instead of our friendly lunch, and he also asked me repeatedly about the purchase price of the new apartment.

After all the boxes were finally unpacked after a few weeks, we found that we had also been stolen (digital equipment: Apple mouse, Fritz repeater, iPod).

Despite several phone calls and numerous correspondence, Langer did not propose a solution. At first we were held up with false promises, later calls and emails were simply no longer answered.

We turned the matter over to our lawyer.

Service cost: €3200

First you sign the disclaimer, then you pay 3 men, one of whom is only looking for existing scratches to document them. Stay 2, one goes to smoke, the other tries to dismantle the furniture. You are not allowed to transport glass, so unfortunately it stops. The heavy table is not unscrewed, as recommended by us, but then thunders onto the parquet, where a thick scratch is created. But we have signed, see above. So: hands off! They are so incompetent and then too. still outrageous! The trade inspectorate should take a closer look at this company. Unfortunately, only half of the furniture was transported and massive damage was caused in the process. The pure destruction of money. Obviously they save themselves the liability insurance. In addition, we have lost time because we then had to take care of capable moving helpers.

Move size: 2 Bedroom Home Service cost: €2000

We had booked a move suitable for senior citizens and therefore accepted the horrific costs of 7600 euros. Unloading the moving goods was hectic and bungling. Some of the boxes were unlabeled. It was packed in a mess. It was actually supposed to be partially unpacked, but we had to unpack most of the cardboard boxes ourselves and sort them by living area. For example, there were pictures of the living room between curtains for the basement. The disappointment was very big considering the immense costs. Half of the price would have been enough for the performance offered. Definitely not to be recommended and certainly not as a senior move.

Move size: 3 Bedroom Home Service cost: €7600